Terms & Conditions
Last updated: September 2026 · Shifa Muwaileh Home Care Lab & Pharmacy
Please read these Terms and Conditions carefully before using our home lab testing or pharmacy ordering service. By booking a test or placing a pharmacy order, you confirm that you have read, understood, and agree to be bound by these terms.
1. Service Overview
Shifa Muwaileh Home Care / Shifa Muwaileh Medical Centre ("we", "our", "the Service") provides (a) home-based blood sample collection and lab testing services, and (b) online ordering and delivery of medicines and pharmacy products, in Sharjah and across the UAE. By booking a test or placing a pharmacy order through our website, you agree to these Terms and Conditions in full.
2. Eligibility
Our services are available to individuals who are 18 years of age or older, or to parents/legal guardians booking on behalf of a minor. By registering and placing a booking, you confirm that the information you provide is accurate and complete.
3. Booking & Confirmation
You may confirm a booking either by paying online at the time of booking, or by choosing Cash on Visit (pay the phlebotomist in person). A "Pay Now" booking is only considered confirmed once online payment is completed, and is automatically cancelled if unpaid after 1 hour. A "Cash on Visit" booking is confirmed immediately, with payment collected at your home during the visit. Upon confirmation, you will receive a Booking ID on the confirmation screen. We reserve the right to reschedule or cancel a confirmed booking due to staff unavailability or circumstances beyond our control. In such cases, we will notify you as soon as possible via the contact details provided and, for bookings already paid online, arrange a full refund.
4. Sample Collection
Our certified phlebotomists will visit your home at the selected time slot. Please ensure an adult is present at the address during the visit. We require a clean, well-lit space for the sample collection procedure. We reserve the right to decline collection if the environment is deemed unsafe or unsuitable.
5. Test Results
Lab results are typically available within 24 hours of sample collection. Results are sent directly to your WhatsApp number provided at the time of booking. Results are for informational purposes only and do not constitute medical advice. Please consult a licensed physician to interpret your results.
6. Payment — Lab Bookings
Lab bookings can be paid either online at the time of booking via our secure payment gateway ("Pay Now"), or in cash directly to the phlebotomist at your home during the visit ("Cash on Visit") — your choice, selected when you book. Prices displayed on the website are inclusive of the home visit fee. Prices are subject to change without prior notice; the price confirmed at the time of booking will be honoured.
7. Pharmacy Orders — Payment & Delivery
Pharmacy orders can be paid online via our secure payment gateway, or by Cash on Delivery where offered at checkout. Product prices and stock availability are subject to change; the price and any discount confirmed at checkout will be honoured for that order. We aim to deliver pharmacy orders within Sharjah and surrounding emirates within the timeframe shown at checkout, but delivery times are estimates, not guarantees, and may be affected by factors outside our control.
8. Prescription-Required Items
Some products require a valid prescription. For these items, our pharmacist reviews the prescription you upload before your order is dispatched, and may contact you by phone or WhatsApp to verify details or request a clearer copy. We reserve the right to cancel, adjust, or delay any part of an order if a required prescription is missing, unclear, invalid, or does not match the items ordered — in which case the affected item(s) will be refunded.
9. Product Information
Product names, descriptions, and images on the website are provided for identification and ordering purposes only. They are not medical advice and should not be used to self-diagnose or decide on treatment. Please consult your pharmacist or physician for guidance on correct use, dosage, and suitability for your condition before taking any medication or supplement.
10. Cancellation, Rescheduling & Refunds — Lab Bookings
Please contact us via WhatsApp or phone to request a cancellation or reschedule, for either payment method. • Cancellations made more than 2 hours before the scheduled time slot: full refund if paid online in advance, or no charge if paying Cash on Visit. • Cancellations made less than 2 hours before the appointment may be subject to a cancellation fee. • No-shows without prior notice will not be eligible for a refund (Pay Now) or may still be charged a fee (Cash on Visit). • If the clinic cancels your booking due to staff unavailability or circumstances beyond our control, a full refund will be issued (Pay Now) or no charge will apply (Cash on Visit). Refunds for online payments are processed to the original payment method within 5–7 business days.
11. Privacy & Data
We collect personal information (name, phone number, email, address, and — for lab bookings — Emirates ID) solely to provide our lab and pharmacy services, including delivering pharmacy orders and verifying prescription-required items. Your data is stored securely and is never shared with third parties without your consent, except where required by UAE law or health regulations. By using our service, you consent to this data collection and use. See our Privacy Policy for full details.
12. Accuracy of Information
You are responsible for ensuring that all details entered during booking or checkout are accurate, including patient details, delivery address, and prescription information. Incorrect information (such as wrong name, Emirates ID, or address) may affect the validity of your lab report or delay/prevent delivery of a pharmacy order. We are not liable for errors resulting from incorrect information provided by the user.
13. Limitation of Liability
Shifa Muwaileh Home Care / Shifa Muwaileh Medical Centre shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our liability is limited to the value of the booking or order in question. We are not responsible for delays caused by factors outside our control, including but not limited to traffic, access restrictions, or equipment issues.
14. SHA Compliance & Pharmacy Licensing
All laboratory tests are conducted in accordance with Sharjah Health Authority (SHA) regulations. Our lab is SHA certified. Sample collection is performed only by trained and licensed phlebotomists. Medicines and pharmacy products are supplied by Shifa Muwaileh Medical Centre's pharmacy, operating in accordance with applicable UAE pharmacy and healthcare regulations.
15. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. The latest version will always be available on this page. Continued use of our service after changes are published constitutes your acceptance of the updated terms.
16. Contact
If you have any questions about these Terms and Conditions, please contact us: Phone: 06 740 1790 WhatsApp: +971 58 179 6699 Location: Muwaileh, Sharjah, UAE